Website updates

Today we did an update to our website to reflect the changes occurring with the upcoming public release of Document Protector.  We’re still working on it but the basics are now in place.  The graphics in the tour need to be updated as they are a few months old and from the ‘Bokken’ release whereas we are currently deploying the ‘Jian’ release.

This update also reflects the work we’ve done with NetBanx for the new eCommerce engine which should improve the billing experience.  We also still need to refresh and migrate the various technical document and wastepaper’s to reflect the changes in this ‘Jian’ release.

New eCommerce Engine

We’re moving our eCommerce engine from PayPal to NetBanx for a variety of reasons but primarily our upcoming subscription based service offering where PayPal didn’t quite fit the bill.

I won’t lie and say this process has been easy, it hasn’t, and I now know more about eCommerce than any living person should ever want to.  But I’m through the pain barrier now, and am a genuine expert on all the edge scenarios related to eCommerce transactions.

However I believe all the pain has delivered some genuine gain and I hope you will see that through the new improved account management capabilities.

All feedback welcome!

New interim support site

We needed to move off our old support site as the infrastructure was creaking, and I wanted to make sure that we could do more than before, especially around issue tracking.  So, as an interim measure we have updated the website onto a new server based around SmarterTicket.  This is not our ultimate solution for support but will see us through until the fall when we’ll have a new more focussed support site.

Anyway, in the interim you can now submit tickets and over the coming weeks we will be migrating the knowledgebase (which is a lot harder than it sounds!).  I hope that the knowledgebase will be transferred by July in total, unfortunately the data formats weren’t easily compatible (as usual).

So please bear with us during the transition. http://support.altavente.com