We needed to move off our old support site as the infrastructure was creaking, and I wanted to make sure that we could do more than before, especially around issue tracking. So, as an interim measure we have updated the website onto a new server based around SmarterTicket. This is not our ultimate solution for support but will see us through until the fall when we’ll have a new more focussed support site.
Anyway, in the interim you can now submit tickets and over the coming weeks we will be migrating the knowledgebase (which is a lot harder than it sounds!). I hope that the knowledgebase will be transferred by July in total, unfortunately the data formats weren’t easily compatible (as usual).
So please bear with us during the transition. http://support.altavente.com
